Client Success Manager

March 29

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Vheda Health

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Vheda Health is the leader in virtual health engagement for health plans serving underserved populations. With over a decade of experience, our turnkey chronic care programs create a digital extension to your care management team that delivers an outstanding 84% member engagement and an average 3:1 return on investment. The most trusted government payors partner with Vheda Health to create the best healthcare experience that empowers people to live their best life. We are experts in Medicaid, Medicare, and SNP. The complexity of these populations demands a specialized approach to their engagement. We have been serving the underserved & often-hard-to-reach population for 10 years, with successful member stories. Our approach is time-tested, one you can trust, and one you can count on.Our success is rooted in our novel approach, combining live care coordination, monitoring, an app and the smartphone your members need to stay engaged. We consistently outperform any engagement and virtual care effort, and we will guarantee it. Come explore a partnership with Vheda Health and realize the future of virtual health engagement.Vheda Health is a nationally certified Minority Business in all 50 states. We also hold state specific designations in Illinois (BEP), Maryland, and Pennsylvania.To learn more, schedule a call with our Partnership team:partnership@vheda.com

Healthcare • Health Insurance • mHealth • Remote Monitoring • Medicaid

51 - 200 employees

Founded 2013

💰 $1M Venture Round on 2023-01

📋 Description

• Establish and maintain strong relationships with clients through regular outreach and communication. • Serve as the main point of contact for clients while anticipating and understanding their needs, as well as promptly addressing concerns. • Deliver impactful presentations to clients at various levels, demonstrating the value of our products and services. • Track and manage contractual commitments, ensuring timely delivery of services. • Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations. • Facilitate effective communication between clients and internal teams, accurately conveying client feedback and requirements. • Identify opportunities for upselling or cross-selling additional services based on client needs and market trends. • Engage directly with members of the community to understand their needs, concerns and preferences. • Leverage community feedback to inform strategic decisions and initiatives within the organization. • Maintain a strong presence in the community, demonstrating our commitment to making a positive impact and supporting community well-being. • Travel up to 25% to client sites for in-person meetings.

🎯 Requirements

• BA/ BS Degree or equivalent • 4 years or more in a client-facing role • Resides in California • Fluency in English and Spanish, both verbal and written, to effectively communicate with a diverse range of clients, members and stakeholders.