Client Success Manager - Account

March 28

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+14 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ICANotes LLC

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ICANotes LLC is a company that specializes in providing digital solutions for managing links and QR codes to enhance audience engagement and connectivity. Through their platform, they offer tools such as URL shorteners, customizable QR codes, and analytics features that enable businesses to effectively track and optimize their communication strategies. ICANotes is dedicated to helping organizations create stronger interactions with their customers by making digital connections seamless and efficient.

Electronic Health Software • Psychiatry EMR • Electronic Medical Records • Behavioral Health EHR • Mental Health Records

11 - 50 employees

Founded 1998

🔌 API

🛍️ eCommerce

📋 Description

• Company Culture: At ICANotes, we believe in fostering a culture of continuous improvement and learning. • Position Overview As a Client Success Manager at ICANotes, you will play a pivotal role in ensuring our clients achieve their desired outcomes. • The Client Success Manager works with our larger, more complex clients, often those with diverse teams, advanced workflows, and integration needs. • Responsibilities: Client Relationship Management Serve as the primary point of contact for assigned accounts, developing long-term relationships to understand client goals and challenges. • Proactively monitor account health, address potential risks, and develop strategies to ensure client retention • Respond promptly to client inquiries and escalations, ensuring a resolution that aligns with ICANotes’ standards and client expectations. • In the CRM system, maintain accurate records of client interactions, including account status, issues, and outcomes. • Analyze client usage data and feedback to identify trends, areas for improvement, and opportunities for innovation.

🎯 Requirements

• Bachelor's degree preferred • At least 4 years working in a client/customer support function required • Experience resolving client issues via phone/email required • SaaS experience required • Familiarity with client support software and tools • Excellent communication and interpersonal skills, with the ability to remain calm and professional in high-pressure situations

🏖️ Benefits

• Healthcare (medical, dental, vision)- company pays for up to 75% of health insurance for both employee and dependents - some plans with HSA options • Basic term and optional term life insurance • Short-term disability (paid for by the company) • 401(k) and employer-funded retirement plan • In addition to salary-including incentive, referral, and recognition programs (all benefits are subject to eligibility requirements)