Customer Success Manager

4 days ago

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $95k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Nuvolo

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Nuvolo is a company that provides a comprehensive integrated workplace management system (IWMS) designed to manage various aspects of workplace and asset management. Their solutions cater to a range of industries including healthcare, retail, public sector, and education, among others. They offer services such as facilities maintenance, space planning, real estate management, capital project planning, and OT security, all unified on a single platform to enhance collaboration and efficiency. Nuvolo's platform allows teams to work together more effectively, sharing data across groups to solve problems faster. With recognition as a Gartner Cool Vendor and a robust clientele, they emphasize the benefits of a connected workplace to manage over 15 million operational technology assets and handle more than 30 million work orders monthly.

Enterprise Asset Management • Lab Asset Management • IT Service Management • Facilities Asset Management • Clinical Asset Management

201 - 500 employees

🏢 Enterprise

🏠 Real Estate

☁️ SaaS

📋 Description

• Serve as a trusted partner to strategic clients, driving product adoption. • Develop understanding of client needs to align business objectives with Nuvolo’s solutions. • Monitor account activity to assess risks and identify opportunities to drive retention and growth. • Help foster adoption by raising client awareness and leveraging new product features and functionality. • Maintain consistent record of client engagement throughout the customer journey. • Collaborate effectively across functions to provide customer value throughout their journey. • Lead customer renewal strategy and execution.

🎯 Requirements

• 3 (+) year of experience in consultative selling, business development, customer success or a role that utilizes a similar skill set. • Bachelor's Degree or equivalent work experience. • A positive attitude, strong desire to win and the ability to embrace ambiguity. • Excellent verbal and written communication skills, enabling effective interaction with internal and external stakeholders at all organizational levels. • A life-long learner who is open to receiving and acting on feedback throughout your professional journey. • Strong organizational and prioritization skills, ensuring efficiency and focus on key business objectives. • Ability to travel 20-40 days/year.