Application Consultant - D365 CRM

2 days ago

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Anthology Inc

WebsiteLinkedInAll Job Openings

Educational Technology Solutions • Blackboard® (LMS • Anthology® Student (SIS/ERP) • Anthology® Reach (CRM)

1001 - 5000

💰 Venture Round on 2023-01

Description

• The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. • As an Application Consultant at Anthology, you will leverage your expertise in the Anthology Reach and Raise products and your customer service skills to provide valuable consulting services to our customers. • You will also be responsible for delivering and coordinating Anthology Reach/Raise Application Administration services, which are based on Microsoft D365 CRM. • In this role, you will work independently to understand customer needs, provide solutions, and lead customer engagements to drive positive outcomes. • Primary responsibilities will include serving as the primary customer contact relative to service delivery needs and management, understanding customer business objectives and managing service delivery expectations, and facilitating and coordinating customer and internal stakeholder communication.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field • 2-5 years of experience working with Microsoft Dynamics • Strong communication and interpersonal skills • Executive/Senior Management communication experience • Demonstrating strong analytical and logical thinking skills • Ability to work independently and with cross-functional global teams • Ability to thrive in a fast-paced environment and have a positive attitude • Ability to manage and prioritize multiple tasks • Ability to learn and adapt quickly to working with new technologies • Excellent troubleshooting and problem-solving skills • Excellent written and oral communication skills • Proven effective listening skills • Ability to influence, negotiate, and build consensus • Fluency in written and spoken English