DACH Operations Manager - IT Services

5 days ago

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A&O IT Group

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A&O IT Group is a global IT services and cyber security consultancy with over 50 years of expertise. The company is committed to delivering exceptional service and fostering a high-performance culture, guided by their core values of One Team, Service Excellence, and Continuous Improvement. A&O IT Group operates in over 130 countries, supporting a diverse team of professionals focused on innovation and employee growth.

Hardware Support & Maintenance • Service Desk • IMAC • Breakfix • MDR

201 - 500 employees

🔒 Cybersecurity

📋 Description

• The DACH Regional Operations Manager leads the Operations for A&O IT Group within the region allocated, you will act as a single point of contact for all activities relating to the major business accounts. • You will develop and sustain excellent customer relationships at all levels and ensure that all contractual service levels are achieved; ensure customer satisfaction; and commercial control. • The role will also manage budgets and P&L for their assigned accounts. • Leads the Operations Team where appropriate with escalations and provide advice and guidance to more junior members of the team. • You will be responsible for ensuring retention of existing business and explore and secure areas for business growth by working with the sales and bid support teams to create opportunities and providing data for bid documents. • As part of the Senior Leadership Team, shape the strategy and drive for success in the DACH region. • Provides strategic direction and leadership to direct reports and extended team.

🎯 Requirements

• 3-5+ years, experience in a similar role • Experience of working with global Systems Integrators as customers • Able to command respect and operate at a senior level internally and externally, with both suppliers and customers • Able to Identify and develop revenue opportunities within new and existing accounts experience of management of large service teams in a distributed working environment • Diplomatic and highly influential, able to motivate senior level contacts with good negotiation and presentational skills • Excellent English and German verbal and written communication skills and ability to convey information clearly and effectively. • Team player, positive, self-motivated, enthusiastic, and proactive. • Organised, with the ability to identify and resolve problems , to multi-task and work simultaneously on multiple projects to consistently meet stretching timescales • Flexible and adaptable to meet changing business demands and working environments. • Numerate and commercially astute. • Excellent PC Skills – MS Office 365, PowerBI