Senior Technical Support Engineer
Yesterday
Apollo
AWS
Cloud
Docker
Google Cloud Platform
GraphQL
JavaScript
Kotlin
Kubernetes
React
Rust
Swift
TypeScript
Go
Description
• Background in developer-focused SaaS customer support • Passion for modern API technologies • Expand knowledge of GraphQL, Apollo, and related cloud technologies • Manage support cases about Apollo’s OSS and SaaS products • Contribute to self-serve support documentation • Support customers on live calls • Collaborate with a tight-knit global team
Requirements
• 8-10+ years experience in technical support supporting developer products or system engineering roles • Experience working in a high-availability support environment (24/7) • Strong knowledge of ticketing systems (e.g., Jira Service Management, Salesforce) • Proficient in JavaScript and TypeScript • Familiar with Docker, Kubernetes, Istio, OpenTelemetry, CI/CD pipelines • Understanding of SSO/federated authentication methods (SAML, OIDC)
Benefits
• Choice of 3 Anthem Blue Cross medical plans • Additional 2 Kaiser medical plans for California residents • Dental and Vision benefits provided by Sun Life Financial
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