Senior Technical Support Specialist - West Coast Coverage

December 14

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51 - 200 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

⚡ Productivity

Description

• Assist customers from F1000 companies and R1 Universities via phone and email. • Collaborate with internal teams to tackle identified bugs. • Empower users to deliver engaging and inclusive interactive presentations. • Take ownership of customer-facing issues end-to-end. • Communicate findings to customers to ensure clarity and resolution. • Coordinate with product, engineering, or QA teams to address bugs. • Work for a growing B2B SaaS company aiming for inclusive presentations.

Requirements

• 3-5 years of experience in a client-facing software support role (preferably SaaS). • 1-2 years of experience supporting integration systems (SSO, SAML, LTI, SCIM). • Strong knowledge of Windows and macOS platforms. • Experience communicating and problem-solving with other departments. • Experience working remotely on a distributed team.

Benefits

• We cover 100% of your premiums for the base plan and 50% for dependents’ medical enrollment. • We offer PPO medical, dental, and vision plans and an HSA/FSA. • Up to a $100 monthly company match to your Health Care FSA or HSA account.