Senior Technical Support Specialist

December 13

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Intruder

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Information Security • Vulnerability Scanning • Cyber Security • Penetration Testing • Vulnerability Scanner

51 - 200 employees

🔒 Cybersecurity

Description

• Provide customers with prompt, accurate and empathetic technical support via the chatbot function • Take ownership of reported technical issues and follow through to resolution • Monitor the company's Intruder account and relay any issues that need to be resolved • Document support issues and contribute to our knowledge base • Design and execute automation solutions that improve customer experience • Collaborate with Customer Success to interface with clients, provide tailored technical solutions • Resolve complex customer issues and provide advanced technical implementation assistance • Help upskill and encourage colleagues who are less familiar / confident with technical details

Requirements

• Strong understanding of Cyber Security, with a specific focus on Offensive Security • Practical experience with Web Application security testing • Working knowledge of APIs and web server interaction • Proficiency in command-line usage across MacOS, Windows, and Linux • Familiarity with TCP/IP, firewalls, WAFs, IPS, IDS, external and internal networks, TLS/SSL, DNS and methods for testing internet exposure • Intermediate knowledge of Cloud services (AWS, Azure, and GCP) and security tools such as Nmap • Empathetic and courteous approach to customer interactions

Benefits

• Salary of $50,000 - $80,000 • Share options so you benefit from our success • 28 days paid holiday plus your location's public holidays, and an additional 5 unpaid if want them • Fully remote working • A yearly off-site for the whole company