Red Canary
Threat Detection • Endpoint Detection & Response • Endpoint Security • Managed Security • Threat Hunting
Senior Technical Support Engineer
December 12
Red Canary
Threat Detection • Endpoint Detection & Response • Endpoint Security • Managed Security • Threat Hunting
Description
• Red Canary was founded to create a world without fear of cyber threats. • A cyber security company that protects and empowers organizations. • We aim to help customers focus on their mission. • Committed to delivering quality and being relentless.
Requirements
• 3+ years in a technical, customer-facing role • Expertise in troubleshooting and root cause analysis • Proficiency in Windows, macOS, Linux environments • Experience with networking and debugging tools • Experience with third-party security agents and cloud platforms • Hands-on expertise with infrastructure automation and scripting • Demonstrated experience in a team lead or mentorship role • Strong oversight abilities • A proactive approach to identifying team needs • Positive influence on team dynamics • Exceptional written and verbal communication skills • A customer-centric focus • Sharp attention to detail • Strong prioritization skills • A resilient and proactive mindset
Benefits
• Very rich benefits program for full-time team members • Focus on families and improving customers' security
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