Senior Staff Support Engineer

November 23

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Supabase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔌 API

☁️ SaaS

🏢 Enterprise

Description

• Supabase is an open-source Firebase alternative built by developers for developers. • We are seeking Senior/Staff level Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. • The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. • Act as a point of support internal escalation, and assisting with tickets escalated to product engineering teams. • Monitor multiple feedback channels, e.g. Github Issues & Discussions. • Develop technical training materials for both our team and ideally our users. • Work closely with product teams to be the voice of the customer in planning and development. • Mentor other Support Engineers, act as a force multiplier for the team.

Requirements

• Experienced in Systems Administration, DBA, SRE, or other troubleshooting-heavy technical role, with 5+ years of experience. • Bonus if you have also held customer-facing roles. • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. • Excellent communication skills and fluency in English. • Skilled in using Linux/Unix operating systems and the command line, including troubleshooting system level errors. • Experienced working with GitHub Issues and Discussions. • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. • Having a degree in Computer Science, CIS, or similar is a plus too, but not a requirement.

Benefits

• 100% remote work. No location-based adjustment to your salary. • ESOP (equity ownership in the company) • Autonomous work. We work collaboratively on projects, but you set your own pace. • Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependents • Tech Allowance for any office setup you need • Annual Education Allowance • Annually run off-sites.