Team Lead - Technical Support

November 22

Apply Now

Receive Emails with Similar Jobs

Fullsteam

WebsiteLinkedInAll Job Openings

Payments • Software • M&A • Technology

1001 - 5000 employees

💳 Fintech

☁️ SaaS

🤝 B2B

Description

• Lead a team of technical support representatives to deliver exceptional customer service. • Mentor team members and drive continuous improvement in service delivery. • Ensure technical support team resolves complex issues effectively and promptly. • Collaborate with departments to enhance customer experience and gather feedback.

Requirements

• Bachelor's degree in computer science, engineering, or a related field preferred. • Proven experience in technical support or a similar customer-facing role, with at least 1 year of experience in a leadership or supervisory capacity. • Strong technical aptitude and proficiency in troubleshooting software, hardware, and network issues. • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences. • Demonstrated leadership abilities, including the ability to motivate, inspire, and develop team members. • Analytical mindset and ability to analyze data, identify trends, and make data-driven decisions to improve team performance. • Customer-centric mindset and a passion for delivering exceptional customer service. • Experience with help desk ticketing systems, CRM software, and other technical support tools preferred. • Proven ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

Benefits

• Inclusive workplace valuing diversity of thought, experience, and background. • Equal Opportunity/Affirmative Action employer. • Opportunity for professional growth and development.