Senior PMO Remote Support Engineer

November 20

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Minuteman Security & Life Safety

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Access Control • IP Video Surveillance Systems • Security Solutions • Fire Alarm

201 - 500 employees

🔐 Security

🏢 Enterprise

🏛️ Government

Description

• Our MST Program Management Office (PMO) supports security upgrades and installations around the world. • We are looking for an experienced Senior Remote Support Engineer to join our growing team. • This position requires significant technical and programming experience. • This position will have the primary responsibility of programming assigned strategic accounts. • This position will also be the main contact point for testing with remote technicians. • The position also has the responsibility of providing operational status and guidance to the company’s internal and external stakeholders to ensure consistent quality and meeting of project schedules. • The Field Support Engineer position is a senior technical role who has the overall responsibility for the programming and commissioning of projects as well as providing senior level technical support for the operations team. • Provide Quality assurance audits for all complex and enterprise implementations. • Acts as the local resource or subject matter expert for the Program and Project managers. • Support Project Managers and field technicians on large or complex projects. • Oversight and review of device schedules and drawings for complex designs. • Support field service technicians with difficult service calls. • Support complex projects with programming support, troubleshooting assistance and commissioning assistance. • Assist PMs with IT coordination and implementation. • Provide support, guidance and instruction, when necessary, on implementation of integrated systems and custom database integrations. • Overnight stay and travel while performing duties at remote job locations and job training when required. • Perform new technology evaluations and tests. • Assist Project managers with system commissioning support as needed. • Performing customer training.

Requirements

• Effective communication skills including the ability to ask probing questions and detect unstated assumptions. • Possession of valid state issued driver’s license. • Meet State qualifications alarm licensing and electronics security personnel as required. • Effective presentation skills. • Comprehensive understanding of installation methods, best practices, and procedures. • Good understanding of Building code, Life Safety code, and NEC. • Understanding of relational databases. • Able to read and understand blueprints and technical diagrams. • Excellent knowledge of field devices and applications. • Understanding of electronics and troubleshooting methods. • Understanding of electronic security technology and system design. • Understanding of Cyber Security and IT. • Ability to operate in multiple Windows environments and configure settings adjustments as required. • Full understanding of network topology. • Full and comprehensive knowledge of the Genetec platform (Cloud and on premise) • Understanding and certification of all platforms installed and serviced by the company - Milestone, RS2, Feenics, LenelS2, OpenEye, Avigilon, Exacqvision, 2N, and Bosch intrusion (within 1 year). • Good understanding of development of sequence of operation documents. • Excellent organizational and prioritization skills. • Excellent troubleshooting and diagnostics ability. • Ability to proactively research technical documentation online. • 10-15 Years direct industry experience preferred. • Ability to work independently with minimal supervision. • Ability to identify value add propositions. • Effectively use basic office software such as Bluebeam, ConnectWise, Microsoft Excel, Microsoft Word, and Microsoft Outlook.