Senior Manager - Support Engineering

November 12

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Attentive

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Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000

Description

• At Attentive, we're revolutionizing the way businesses connect with their customers. • Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey. • Deliver hyper-personalized messages at scale. • Help make every interaction more meaningful. • Guide the Support Engineering team to achieve excellence in technical support.

Requirements

• Minimum 5 years of experience in a support or engineering management role. • Advanced knowledge of API integrations, webhooks, and common scripting/programming languages. • Strong understanding of support ticketing systems, preferably Jira and Zendesk. • Demonstrated ability to analyze data to identify trends and drive improvements. • Skilled in building productive relationships with Engineering, Product, and Customer Success teams. • Excellent communication skills, focused on empathy, clarity, and resolution. • Passionate about driving team and process development.

Benefits

• Competitive perks and benefits, from health & wellness to equity.