Senior Manager - Support Engineering
November 12
🇺🇸 United States – Remote
💵 $140k - $180k / year
⏰ Full Time
🟠 Senior
📞 Support Engineer
🦅 H1B Visa Sponsor
Description
• At Attentive, we're revolutionizing the way businesses connect with their customers. • Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey. • Deliver hyper-personalized messages at scale. • Help make every interaction more meaningful. • Guide the Support Engineering team to achieve excellence in technical support.
Requirements
• Minimum 5 years of experience in a support or engineering management role. • Advanced knowledge of API integrations, webhooks, and common scripting/programming languages. • Strong understanding of support ticketing systems, preferably Jira and Zendesk. • Demonstrated ability to analyze data to identify trends and drive improvements. • Skilled in building productive relationships with Engineering, Product, and Customer Success teams. • Excellent communication skills, focused on empathy, clarity, and resolution. • Passionate about driving team and process development.
Benefits
• Competitive perks and benefits, from health & wellness to equity.
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