Senior Technical Support Representative - Fintech

October 30

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FIS

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Information Technology

10,000+

Description

• Manage Atelio’s support and customer success ticket queue. • Triage and respond to tickets. • Handle technical analysis and troubleshooting of issues reported by our customers, in collaboration with Atelio’s engineering and product teams. • Manage allocation of tickets to other stakeholders in the organization and ensure they address the reported issues. • Drive reported issues to successful resolution.

Requirements

• 2+ years experience in a Technical Support role, preferably in FinTech, card and account issuance, or payments. • Deep understanding of embedded finance or Banking-as-a-Service. • Familiarity working with card issuance, card processors, card networks and card printers. • Experience working with ticketing systems such as Zendesk. • Deep understanding of card transactions and ACH. • Ability to understand complex flows and work in collaboration with the engineering and product teams. • Excellent troubleshooting, problem-solving, and analytical skills. • Excellent written and verbal communication skills. • Familiarity with APIs and API clients such as PostMan. • Proven track record of successfully managing complex technical issues. • Multi-tasking, self-learning, highly motivated, and a team player. • Startup experience is a major plus.

Benefits

• Comprehensive health plans • 401(k) • Growth Opportunities: Continued learning, development, and leadership opportunities. • Impactful Work: Shape the future of digital banking experiences.