Senior Software Support Engineer

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Symbotic

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Advanced Robotics • Material Handling Solutions • Automated Storage & Retrieval Systems (ASRS) • Autonomous Guided Vehicles • Automatic Palletizing & De-Palletizing

501 - 1000

💰 Post-IPO Equity on 2022-06

Description

• Deploy and support software change requests using tested scripts, installers, or deployment tools. • Contribute to automating the deployment processes to enable Tier 3 to quickly scale to more customers and sites. • Drive efficient resolution of critical incidents with the goal of reducing MTTR (Mean Time to Recover). • Contribute ideas and best practices to minimize the number of critical incidents with deployed software stacks. • Document system-level functionality from a support perspective. • Author and disseminate SOPs (Standard Operating Procedures). • Effectively interact with Symbotic senior management and technical leadership. • Provide frequent updates to CTO/SVPs/VPs/Directors. • Directing the work of more junior engineers and mentoring them. • Up to 10% travel may be required. • Occasionally working outside normal hours for deployments and being in an on-call rotation.

Requirements

• Bachelor’s degree in computer science or a related field is required, a master’s degree is preferred. • Minimum of 8 years of software engineering experience including system administration, deployments, troubleshooting, and customer support. • Linux command line via SSH experience is required. • Required knowledge of one or more cloud-native software technologies including Kubernetes, Ansible, RabbitMQ, Kafka, Prometheus, Grafana, Docker, Microsoft Azure, Gitlab, and VMware. • Working knowledge of Windows O/S configuration and administration is preferred. • MS SQL Server and MySQL experience is preferred. • Scripting experience, such as Python/Bash/PowerShell is required. • Excellent communication, active listening, and interpersonal skills will be critical for success in this role. • Ability to manage high pressure situations and build trust with customers and stakeholders. • Ability to prioritize multiple simultaneous issues and tasks. • Outstanding time management skills and attention to details.