Senior Support Engineer

5 days ago

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Nerdio

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Cloud Technology • Cloud Servers • Virtual Servers • ITaaS • SaaS

51 - 200

💰 Series B on 2022-12

Description

• Deploy AVD Environments: Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. • Customer Support: Provide technical support and assistance to customers throughout their AVD deployment and beyond. • Technical Expertise: Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. • Collaboration and Communication: Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.

Requirements

• 5+ years of experience in technical support or a related field. • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues. • Knowledge of cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. • Experience with operating systems, such as Windows Server and Linux distributions. • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations. • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users. • Strong documentation skills to record and track support cases, solutions, and best practices.

Benefits

• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!