Senior Support Engineer
November 23
Description
• Senior Support Engineer with strong technical and communication skills • Deploy AVD environments and assist in customer support • Demonstrate technical expertise in Intune, FSLogix, Active Directory and troubleshooting issues • Collaborate with teams to ensure successful AVD deployments
Requirements
• 5+ years of experience in technical support or a related field • Experience with virtualization technologies, preferably Azure Virtual Desktop, is essential • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues • Knowledge of cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP) • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls • Experience with operating systems, such as Windows Server and Linux distributions • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users • Strong documentation skills to record and track support cases, solutions, and best practices • Professional proficiency in English
Benefits
• Competitive Base + Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off......including your birthday off!
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