Senior Technical Support Engineer

December 5

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Red Hat

WebsiteLinkedInAll Job Openings

cloud computing • hybrid cloud management • Linux • open source • virtualization

10,000+ employees

Founded 1993

🏢 Enterprise

☁️ SaaS

💰 Corporate Round on 1999-03

Description

• Build on your knowledge by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer • Support Red Hat’s customers on various Red Hat Enterprise Linux-related issues on different Hybrid Cloud solutions • Provide technical support to Red Hat enterprise customers • Diagnose problems, troubleshoot customer issues, help identify the root cause, and develop solutions to technical issues • Manage workload to ensure that all customer issues are timely handled and driven to resolution. • Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio • Exceed customer expectations by providing outstanding customer service • Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction • Contribute to the global Red Hat knowledge management system while working on customer issues • Collaborate with your colleagues on different side projects and contribute to the success of the global team

Requirements

• Thorough knowledge of the Linux and/or Linux kernel • Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment • Previous experience configuring and troubleshooting various scenarios on Linux systems, with knowledge of the Kernel • Excellent communication and troubleshooting skills, ability to analyze and effectively resolve complex customer issues • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus • Passion for problem-solving and investigation of the most complex customer and technical problems • Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills • Team player attitude, open-minded and collaborative approach • Any Linux system administration certifications are a plus

Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!