Senior Support Engineer

December 7

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dotCMS

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Content Management System • Cloud Hosting on Amazon EC2 • Digital Experience Platform • Headless CMS • Open Source CMS

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

Description

• Investigate and resolve complex customer issues on the dotCMS platform. • Perform code investigations and deep dives into technical issues. • Participate in an on-call rotation, ensuring critical support coverage. • Provide remote technical support for dotCMS software products and services. • Communicate effectively with customers to ensure satisfaction. • Analyze and debug stack traces, Javascript, and Apache Velocity code. • Manage support requests for unique environments and use cases. • Contribute to other support-related technical and development projects as requested.

Requirements

• 5+ years of server-side web development in a professional environment. • 2+ years of customer-facing experience in a technical role. • 3+ years developing OR managing Java web applications at scale. • 2+ years DB/SQL, with PostgreSQL preferred. • Strong English communication skills and experience working with US-based clients. • Bachelor’s degree or equivalent experience in a technical field. • Strong expertise in full-stack web technologies, foundational HTML, CSS, REST-based APIs, and Javascript. • Deep experience in operations and delivery of websites and applications. • Solid understanding of backend development, including REST, GraphQL, and RESTful web services. • Experience hosting Java/J2EE applications and building/hosting websites. • Experience configuring Firewalls, WAF rules, and SSL certificates. • Expertise in Docker, containerization, and static/headless deployments. • Familiarity with modern JavaScript frameworks like Angular, React, Node.js, or Vue.js.

Benefits

• Comprehensive medical/dental/vision plan with 100% monthly coverage for employees. • Up to 16 weeks of paid parental leave (in accordance with specific country legal regulations). • STD and LTD.