Oracle Fusion SCM Application Support Analyst

November 5

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Applied Value Technologies

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Application Development • Application Support • ITSM • IT Consulting • Staffing

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🏢 Enterprise

Description

• Location: United States - 100% Remote • PST working hours required (west coast candidates preferred) • This position is remote and not eligible for relocation.  All positions must reside within the country listed within this job description. • A little bit about us: Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. • Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. • About the Role: An Application Support Analyst should be a highly skilled, results-oriented domain expert for several application modules within a specific functional or technical domain, driving complex issue resolution, root cause analysis, and automation activities. • Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first.

Requirements

• Familiar with end-to-end Customer/IT support processes • Adjusts easily to new or changing circumstances. • A collaborative utility player mentality (low ego) with a proactive sense of curiosity • Focuses on achieving results that promote business success. • Demonstrate proactive and professional communication skills with all stakeholders and partners • Maintain a professional, adaptable, and respectful manner • Provide high quality service to all users • Bachelors in Information Technology, Computer Science or a related field preferred • 5+ year of hands-on technical experience with warehouse management, inventory and planning systems • Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes • 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis. • Experience demonstrating and understanding business logic and process diagrams • Experience leading teams and/or experience working with multiple stakeholders and leadership • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely. • Experience operating with SLAs in a client-facing role in a production environment • Ability to work effectively as part of a team and collaborate with other departments. • Highly organized with the ability to manage multiple cases and tasks simultaneously. • Flexible to work on-call schedule on weekdays and occasionally on weekends • 2+ years of experience with Oracle Fusion SCM and Financials

Benefits

• Competitive salary + performance bonus • Flexible time off • Sick leave • Up to 100% employer - paid healthcare benefits (medical, dental, vision) • 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment) • $1,200 Learning & development allowance (annually) • $1,200 Health & Wellness allowance (annually) • Employee referral program • 401k match up to 4% • 12 paid holidays annually