Salesforce SCM Application Support Analyst

3 days ago

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Applied Value Technologies

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Applied Value Technologies (AVT) is a global provider specializing in application services and support. The company adopts a modern approach to application development and support, offering services such as application development, consulting, talent solutions, and supply chain and operations management. AVT leverages cutting-edge technology to provide innovative solutions in e-commerce, human resource management, and customer care. Known for its progressive engagement model and top-tier talent, AVT helps clients realize untapped business value by streamlining processes and enhancing productivity. With expertise in platforms like Oracle, Salesforce, and Workday, AVT bridges the gap between technical application and functional business support, ensuring seamless operations and superior customer service. Their approach emphasizes agile solutions, strategic insights, and the integration of AI-driven technologies to deliver exceptional client outcomes.

Application Development • Application Support • ITSM • IT Consulting • Staffing

51 - 200 employees

☁️ SaaS

🛍️ eCommerce

🏢 Enterprise

📋 Description

• Location: United States – 100% Remote • All positions must reside within the country listed within this job description. • A little bit about us: Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. • About the Role: An Application Support Analyst should be a highly skilled, results-oriented domain expert for several application modules within a specific functional or technical domain, driving complex issue resolution, root cause analysis, and automation activities. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. • Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.

🎯 Requirements

• Bachelor's degree in computer science, Information Systems, Business Administration, or related field. • 5-6+ years of experience implementing, configuring, and supporting Salesforce Service Cloud in a Supply Chain Management environment • Proficient in supporting and troubleshooting Salesforce and SCM applications • Diagnostic abilities to accurately diagnose identify root cause of issues. • Hands-on technical experience with warehouse management, inventory and planning systems • Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes (warehouse management, inventory and planning systems) • Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies. • Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely. • Experience operating with SLAs in a client-facing role in a production environment. • Ability to work effectively as part of a team and collaborate with other departments. • Highly organized with the ability to manage multiple cases and tasks simultaneously. • Ability to work in an onsite office setting 100% of the time. • Experience with case management, automation, and service analytics in Salesforce. • Intermediate SQL skillset

🏖️ Benefits

• Competitive salary + performance bonus • Flexible time off • Sick leave • Up to 100% employer - paid healthcare benefits (medical, dental, vision) • 100% paid parental leave - up to 16 weeks (eligible after 1 year of employment) • $1,200 Learning & development allowance (annually) • $1,200 Health & Wellness allowance (annually) • Employee referral program • 401k match up to 4% • 12 paid holidays annually