Technical Support Specialist

March 21

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $50k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Intruder

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Intruder is a cybersecurity company that helps customers keep track of their attack surface and stay safe. Founded in 2015, it focuses on creating value for customers by always innovating and putting the best idea first. Intruder celebrates a global community of passionate and talented individuals, emphasizing respect, learning, and teamwork. The company provides flexible working arrangements, wellbeing benefits, and transparent salaries. Intruder is noted for being part of GCHQ's Cyber Accelerator and has garnered multiple accolades for its security services.

Information Security • Vulnerability Scanning • Cyber Security • Penetration Testing • Vulnerability Scanner

51 - 200 employees

🔒 Cybersecurity

📋 Description

• Provide customers with prompt, accurate and empathetic technical support via the chatbot function • Take ownership of reported technical issues and follow through to resolution with the ability to research, diagnose, troubleshoot and identify solutions, sometimes working with other teams to do so • Monitor the company's Intruder account (yes, we scan ourselves!) and relay any issues that need to be resolved • Document support issues and contribute to our knowledge base in the form of help articles, instructions manuals, FAQs, internal process etc – ensuring that content is always up to date • Design and execute automation solutions that improve customer experience and drive operational efficiency • Collaborate with Customer Success to interface with clients, understand their unique challenges, and provide tailored technical solutions during the onboarding phase and beyond • Resolve complex customer issues and provide comprehensive technical implementation assistance • Provide ad-hoc support on more complex sales engagements • Disseminate customer feedback and feature requests to the wider team • Help upskill and encourage colleagues who are less familiar / confident with technical details.

🎯 Requirements

• Strong understanding of computer science, with a specific focus on networking • Knowledge of Web Application security testing, particularly around logins, cookies, and authentication • Working knowledge of APIs and web server interaction • Basic proficiency in command-line usage across MacOS, Windows, and Linux • Familiarity with TCP/IP, firewalls, WAFs, IPS, IDS, external and internal networks, TLS/SSL, DNS and methods for testing internet exposure • Basic understanding of Cloud fundamentals (AWS, Azure, and GCP) • Knowledge of cybersecurity is a plus but not required • Empathetic and courteous approach to customer interactions.

🏖️ Benefits

• Salary of $50,000 - $80,000 • Share options so you benefit from our success • Health insurance • Company contribution to 401k • 28 days paid holiday plus your location's public holidays, and an additional 5 unpaid if you want them • Fully remote working. • A yearly off-site for the whole company.