Technical Support Representative

March 21

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $59k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Skydio

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Skydio is a leading drone technology company specializing in autonomous flying solutions. They design and manufacture intelligent drones that utilize advanced AI to navigate dynamic environments, making them ideal for applications in public safety, transportation, inspection, and more. Skydio's drones are known for their ease of use, reliability, and cutting-edge technology that enables them to perform complex tasks without manual control.

drones • autonomy • robotics • inspection • machine learning

201 - 500 employees

Founded 2014

🚀 Aerospace

🤖 Artificial Intelligence

🚗 Transport

💰 Series D on 2021-03

📋 Description

• Skydio is the leading US drone company and the world leader in autonomous flight. • The support team provides best-in-class service and support to the growing commercial customer base while meeting service level agreements. • Looking for a technical product support professional to assist customers with UAS investments and resolve issues thoroughly. • Deliver premier technical support to drive customer satisfaction and brand evangelism. • Be the Voice of Customer frontline to enable continuous product improvement based on customer needs. • Use clear and empathetic communication to resolve issues that limit UAS fleet utilization. • Engage in regular pre-released product dogfooding and provide feedback for highest quality product experience. • Own your work and contribute to operational excellence and low-effort customer support experiences.

🎯 Requirements

• 2-5 years of Technical Support experience. • Previous customer support experience in utilities, transportation/infrastructure, or public safety is a plus. • Willing to work a flexible schedule within a 12/7 hours of operations. • Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment. • Motivated self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage time effectively. • Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. • An inquisitive troubleshooter with a passion for drone, cloud, and IoT technology along with a strong desire to learn new skills and grow with Skydio. • Experience with multi-channel customer communication (phone, chat, email support). • CRM technology experience, Zendesk or Salesforce Service Cloud preferred. • Prior support experience within a 360 customer success retention & renewal team is a plus. • A strong desire for feedback to learn, grow, and perform duties more efficiently.

🏖️ Benefits

• Eligible to enroll in benefit plans and take advantage of various incentives and stipends.