Dow Jones
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.
Business News • Risk & Compliance • Market Intelligence • Private Markets • Digital Media
1001 - 5000 employees
Founded 1882
Sales Support Analyst
March 12
🤠 Texas – Remote
💵 $55k - $70k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Dow Jones
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.
Business News • Risk & Compliance • Market Intelligence • Private Markets • Digital Media
1001 - 5000 employees
Founded 1882
📋 Description
• Provide support and administrative coordination on the sales/renewal process for Sales teams, including Sales Management • Discuss and explain contractual guidelines of OPIS products with account managers, finance, product managers, sales leadership, product delivery, and sales operations • Help with the preparation and distribution for client legal agreements, attachments, proposals, purchase orders and business correspondence • Process signed and executed renewal contracts in Salesforce system • Process product or service cancellations • Maintain and meet all contracts requested by the account manager on behalf of the client • Research and resolve product delivery and invoicing challenges on behalf of the customer/account manager • Train junior sales support team members • Create and maintain sales performance related spreadsheets and/or databases for Sales Management monthly • Submit information to order validation (OV) related to client cancellations and client data updates (i.e. edits/changes to contact information) • Work with sales to reconcile outstanding orders awaiting information and purchase order (PO) required for revenue recognition
🎯 Requirements
• 2-4 years’ experience within a sales organization in sales administration, sales support, customer service, or a similar role • Experience supporting and processing contracts • Supported multiple business lines • Documented processes and procedures • Microsoft Word, Microsoft Excel, and Salesforce/Netsuite competency
🏖️ Benefits
• Comprehensive Healthcare Plans • Paid Time Off • Retirement Plans • Comprehensive Insurance Plans • Lifestyle programs & Wellness Resources • Education Benefits • Family Care Benefits & Caregiving Support • Commuter Transit Program • Subscription Discounts • Employee Referral Program
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