Technical Support Specialist - Level 1

March 10

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DoseSpot

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DoseSpot provides ePrescription software enabling clinicians to electronically write and transmit prescriptions to pharmacies. The solution is Surescripts certified and eases the administrative burden of the prescription lifecycle by integrating with EHRs. Clinicians can prescribe medication without leaving their core workflows and remain compliant with state-specific and federal regulations for prescribing medication and controlled substances. Founded in 2009 and based in Dedham, MA, DoseSpot serves more than 300 healthcare clients ranging from digital/telehealth firms, hospice pharmacies, and EHR and practice management software companies to dental services.

EHR • Dental EHR • Telehealth • Telemedicine • Surescripts

51 - 200 employees

Founded 2009

💰 Private Equity Round on 2022-01

📋 Description

• PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. • We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. • We are hiring a Technical Support Specialist, Level 1 to provide first level support to our customers, physicians and nurses, and their end users so that they may spend more time with patients and less time writing prescriptions. • Our work environment is team focused, flexible, and collaborative and we are looking for a team player who is customer focused, can provide efficient and effective resolutions, and understand the importance of meeting or exceeding our clients’ expectations.

🎯 Requirements

• Associate’s Degree in Software or a Technical related field; or equivalent experience with a minimum of two (2) years of Software/IT Support experience in a customer-facing role • Proficient in the use of Microsoft Office Suite • Desire to assist with and improve trouble-shooting documentation • Ability to utilize a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk) • Strong problem-solving skills • Excellent verbal and written communication and presentation skills • Ability to provide quick and accurate updates and solutions to customers • Detail oriented with the ability to multitask and manage time in a fast-paced, ambiguous environment • Must be able to work independently while being a proactive team member

🏖️ Benefits

• Remote work environment with a flexible work schedule to encourage work-life balance • Annual company offsite • Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave • Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) • 401(k) company match • One-time workspace reimbursement to help you optimize your remote workspace