Bilingual Client Support Technician

March 18

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+14 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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RT²

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RT² is an Enterprise SaaS technology provider in customizable Activation, POS, ERP, Business Intelligence and Agent Portal Systems. Our products scale for growth whether you're a wireless retailer, master dealer, MVNO, or wireless carrier. We offer integrated solutions for tracking serialized and non-serialized inventory, modules that offer real-time procurement, fulfillment, deep-metric reporting, commission reconciliations and carrier integrations. We pride ourselves on meeting meeting the needs of our customers. Whether you have a single location or a 1,000 door national footprint - our platform and complementary product set will help you enhance the customer experience at your store while maximizing operational efficiency. Whether using one of our core products alone or in tandem with enhancements and customizations - we have a solution for you. Learn more at www.rt2.com

Point of Sale • Retail Management Systems • Telecommunications • Wireless • ERP

51 - 200 employees

📋 Description

• Provide technical assistance and support for incoming calls, email CRM queues, and internal messaging inquiries in a timely manner. • Maintain daily performance of computer systems. • Walk customers through problem-solving process. • Ask questions to determine nature of problem. • Install, modify, and repair computer hardware and software. • Support of all our internal and customer facing websites and applications. • Run diagnostic programs to resolve problems. • Assist the market team members on their questions and concerns; especially with those related with the installation, maintenance and training of proprietary software and equipment. • Support of multiple carrier and service platforms. • Successful and timely completion of all daily work-tasks. • Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor. • Assist with minor escalations at the dealer/customer level. • Additional responsibilities as required to meet business needs.

🎯 Requirements

• 1-2 years experience in a technical support related role preferred • High School degree, GED preferred, or related education preferred • Fluency in English and Spanish required • In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems • Proven systematic and logical problem-solving ability • Experience within a call center environment • Helpdesk support, computer repair or equivalent • Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely • Aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers • Ability to work well with other departments in a team environment • Well-developed organizational and extensive follow-up skills are a must • Ability to handle and keep up with constant changes to products, policies, and follow procedures • Ability to Multitask • Use of Remote Desktop Software • Ticketing and knowledgebase system use (Microsoft CRM) • Strong Microsoft operating systems experience • Strong understanding of printers and networking • Regular and predictable attendance is an essential function of this position; may be required to go to Remote Disaster Location (Atlanta) in case of hurricane/emergency • Must have reliable, self-maintained Internet and backup for emergencies

🏖️ Benefits

• A unique opportunity to shape the journey of RT² • Working within a rapidly growing, game-changing business • Remote, flexible working options • Competitive compensation • Generous STI and LTI provisions • Health, Dental and Vision Insurance • Paid Annual Leave • Paid Sick Leave • 401K, and more