Partner Success Manager - EMEA

November 10

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Description

• Guide partners through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. • Develop and maintain strong relationships with partners, acting as their primary point of contact. • Monitor and track partner performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). • Address partner inquiries, concerns, and escalations in a timely and effective manner. • Work closely with partners to identify business opportunities and co-create strategies for expansion. • Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless partner experience. • Collaborate with partners to identify upsell and cross-sell opportunities, maximizing partner value and revenue potential. • Maintain accurate partner data, activities, and interactions in the company’s CRM system.

Requirements

• 2+ years of experience in partner management, account management, or similar roles in SaaS. • Strong track record of driving partner success, retention, and revenue growth. • Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships. • Demonstrated problem-solving abilities and a customer-focused mindset. • Exceptional organizational skills and the ability to manage multiple projects simultaneously. • Self-motivated and proactive, with a passion for exceeding expectations.

Benefits

• 100% paid 20 business vacation days. • 100% paid 10 sick leave days. • Flexible hours. • Health & Wellness program - a bonus payment, which will cover 50% up to a total of 500 Euro annually of the amount spent on the following activities: medical services (except regular health insurance), fitness, sports activities (excluding sports equipment), stress management, body massage, weight management, yoga, traveling, etc. • Reimbursement of co-working space. • Reimbursement of professional development courses. • Service years recognition financial reward. • Parental leave support.