Platform Support Technician

September 27

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Appspace

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IPTV • video walls • kiosks • room booking • dashboards

201 - 500

💰 Private Equity Round on 2019-12

Description

• Responsible for providing initial assessment, triage, and resolution of Cloud-related incidents. • Monitor system alerts and contribute to knowledge base documentation. • Maintain a high level of customer service.

Requirements

• High school diploma or equivalent. • 1-3 years of experience in IT support or a related field. • Basic understanding of Cloud computing concepts. • Experience with ticketing systems and IT service management principles (ITIL a plus). • Strong problem-solving and analytical skills.

Benefits

• Competitive salaries • Medical, dental and vision coverage • Disability coverage • Employer paid life insurance • Mental health resources • 401(k) plan • Fully paid parental leave program • Generous PTO • Flexible work schedules • Remote work opportunities • Paid company holidays • Appspace Quiet Fridays (No non-essential internal meetings scheduled) • A casual dress work environment