Support Engineer

September 25

Apply Now

Receive Emails with Similar Jobs

BibliU

WebsiteLinkedInAll Job Openings

eTextbooks • Library Integration • Accessibility • Mobile App • Offline Access

51 - 200

💰 Series B on 2022-09

Description

• Provide first-line technical support to users via email, chat, and phone, ensuring timely and effective resolution of issues. • Working with customers with different level of understanding to help them get setup on the BibliU platform • Troubleshoot and diagnose software, hardware, and network-related problems. • Collaborate with the product and engineering teams to identify bugs and recommend improvements. • Contribute fixes and develop tooling to help you be successful in your role • Create and maintain comprehensive documentation for support processes, FAQs, and troubleshooting guides. • Conduct training sessions and workshops for users to maximize their understanding of our platform. • Assist in onboarding new users, providing guidance on best practices and features of the platform. • Stay up-to-date with product updates and enhancements to provide accurate information to users. • Travelling to be onsite with customers to work with them during the onboarding process

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Education Technology, or a related field. • 2+ years of experience in a technical support role, preferably in the EdTech sector. • Strong understanding of software development processes and technologies. • Excellent communication skills, with the ability to convey technical information to non-technical users. • Experience with ticketing systems and remote support tools. • Familiarity with common web technologies (HTML, CSS, JavaScript) and databases (SQL). • Comfortable working with node.js and the AWS platform • Passion for education and a desire to help others succeed. • Ability to travel 25% of the time.

Benefits

• 35 holiday days per year - yep, that’s not a typo! (in addition to public holidays) • Your birthday off • 12 scheduled company wellness Fridays off per year (in addition to your vacation entitlement) • Enhanced medical, vision & dental insurance (BibliU covering 70% of the premium) plus other employee benefits (BibliU covering 60% of all monthly premiums) • Slavik 401k plan (Company Match: 100% of the first 3%; 50% of the next 2%) • Enhanced maternity & paternity allowance • Flexible working hours - we’re a remote team spread across the US, the EU, and even Australia! • Work-from-home allowance to help you set up your dream WFH station