Practice Support Specialist - Temporary

March 29

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $24 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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aptihealth

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aptihealth is a healthcare company focused on transforming behavioral healthcare by providing integrated access to personalized mental health services. Partnering with health plans and systems, aptihealth delivers comprehensive care for children, adolescents, and adults with varying levels of mental health needs, from mild symptoms to severe and persistent mental illnesses. With convenient video therapy, medication management, and 24/7 support, aptihealth offers a fast track to mental health recovery for its members, ensuring they receive proactive and coordinated care.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $50M Series B on 2021-11

📋 Description

• Life at aptihealth • The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. • aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. • The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. • Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. • As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. • Together, we’ll create and innovate transformative behavioral healthcare – for millions of people. • What We Offer • The opportunity to make life better for millions of people • An environment of positive and super smart colleagues • Turning innovative ideas into real-world results • Encouraging curiosity and collaboration • Priding ourselves in being diverse and inclusive • Fostering a company of trust & accountability • Investment in our team with continuous learning opportunities • Role • As a Practice Support Specialist, you will conduct all patient-facing duties. • You will answer incoming phone calls, answering questions and redirecting calls as necessary. • You will also review all customer service tickets submitted electronically, conduct tasks to resolve issues, and communicate with patients regarding the resolution. • You will assist with patient benefit eligibility, scheduling and rescheduling, and ensure all required patient health insurance records are exchanged and added to patient records. • As Practice Support Specialist, you will enhance the patient experience at aptihealth by providing genuine customer service support throughout their therapeutic journey.

🎯 Requirements

• High School diploma or GED required, Associate degree strongly preferred • 1-2 years of experience in a customer service or call center role • Excellent communication skills, both verbal and written • Proven problem-solving skills & commitment to follow-through • Highly organized with attention to detail and accuracy; ability to multi-task • Tech-savvy; able to work among multiple software- and web-based applications and platforms • Must have reliable internet to be able to perform remote work • Ability to work in a HIPAA-compliant manner with sensitive and private data, communicating with patients in an empathetic and professional manner • Ability to work independently and as part of a team • Previous experience in medical office environment a plus • Experience with Zendesk or similar ticketing systems for managing customer inquiries and support requests preferred