Customer Service Representative

March 29

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ibex

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ibex is

Sales • Marketing • Outsourcing • Contact Centers • Technology Consulting

10,000+ employees

📋 Description

• Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. • The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. • Resolve coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. • Thoroughly and completely documenting all customer interactions. • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. • Directing inquiries to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. • Responding to customer inquiries in a courteous and professional manner. • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. • Ensuring resubmissions, stop payments, and voids are appropriately handled.

🎯 Requirements

• High School Diploma or Equivalent • 2 years experience in a high volume customer service environment • Experience in healthcare or related industry experience preferred • Ability to multi-task using multiple applications simultaneously • Ability to set-up computer equipment and troubleshoot issues with minimal assistance • Professional verbal and written communication skills • Ability to operate a computer and knowledge of Microsoft Office applications • Strong organizational skills and attention to detail • Ability to work independently and with a team • Ability to learn quickly and adapt to a fast pace production environment • Cooperative, professional and effective interaction skills • Critical thinking and problem solving skills • Ability to tolerate repetitive work without compromising accuracy and service levels • Attend additional training as requested/deemed necessary • Preferred: Medical/Dental terminology knowledge experience • Medicare/Medicaid knowledge • Claims/Billing and coding experience

🏖️ Benefits

• Medical, Dental, and Vision insurance • 401(k) Retirement Savings Plan • Paid Time Off • Paid T-Mobile cell service • $500.00 Employee referral program • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)