Technical Support Engineer (Argentina)

August 27

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ArangoDB

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The Most Complete and Scalable Graph Database for Real-world Use Cases.

NoSQL • Document Store • GraphDB • Key Value Store • Multi-Model

51 - 200

Description

• Provide quantifiable and awesome customer support experience for all users via email, Support Ticketing System, and phone • Work with Customers to troubleshoot ArangoDB problems in both cluster and single server environments • Interact with Engineering Team to drive the resolution of challenging issues • Perform product tests and participate in internal QA and bug verification activities • Educate customers on best practice materials for all aspects of ArangoDB • Leverage product usage data to proactively engage Customers experiencing product issues • Advocate the Customer’s perspective during product and architecture planning • Work directly with Field Operations (Sales, Account Management) to process, defect and feature requests

Requirements

• Database management experience is required • Prior experience in customer-facing roles • Experience with ticketing systems (JIRA, Zendesk, etc) • Experience with at least one programming language, e.g. C++, Java, Javascript • Network fundamentals (DHCP, DNS, HTTP) • Root cause analysis • Unix/Linux system administration (RedHat, CentOS, CoreOS) • AWS and Docker and containerization • Strong troubleshooting skills and excellent technical communication skills (in English) • Prior experience with NoSQL technologies

Benefits

• Work-from-home option • Opportunity to work with a globally distributed team • Diverse team culture