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• A Principal Consultant for Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. • They are responsible for managing and enhancing relationships with mid to large-size clients to ensure their satisfaction, retention, and continued business with the company. • They provide advanced technical support and configuration when requested. • They act as a bridge between the client and Argano, ensuring that client needs are understood and met. • A Principal Consultant is constantly implementing and testing enhancements as well as new functionality. • This position involves setting strategic goals, leading mid to large-size client initiatives, and providing expert guidance to both clients and internal teams.
• Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected. • MBA or relevant master's degree, advanced degree expected. • 5 - 10 years of Client Services experience or in a related field. • Experience with a few modules of the following modules: Order Management, Planning, Warehouse Management, Procurement, Inventory, Cost Management, Product Information Management and Manufacturing. • Ability to write functional specifications based on user requirements. • Senior enough to be able to handle client expectations independently. • Experience Leading and managing mid-size client projects independently. • Experience providing complex solutions to clients. • Extensive expertise in multiple technical domains and IT knowledge. • Proven track record of successful project management and client satisfaction. • Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required. • Previous experience working in IT consulting companies with Managed Services or Support team. • In-depth knowledge of the relevant technologies and systems. • At least one Oracle Cloud SCM-related functional certification.
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