November 13
πΊπΈ United States β Remote
π΅ $115k - $165k / year
β° Full Time
π΄ Lead
π Client Services
β’ A Principal Consultant for Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. β’ They are responsible for managing and enhancing relationships with mid to large-size clients to ensure their satisfaction, retention, and continued business with the company. β’ They provide advanced technical support and configuration when requested. β’ They act as a bridge between the client and Argano, ensuring that client needs are understood and met. β’ A Principal Consultant is constantly implementing and testing enhancements as well as new functionality. β’ This position involves setting strategic goals, leading mid to large-size client initiatives, and providing expert guidance to both clients and internal teams.
β’ Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected. β’ MBA or relevant master's degree, advanced degree expected. β’ 5 - 10 years of Client Services experience or in a related field. β’ Experience with a few modules of the following modules: Order Management, Planning, Warehouse Management, Procurement, Inventory, Cost Management, Product Information Management and Manufacturing. β’ Ability to write functional specifications based on user requirements. β’ Senior enough to be able to handle client expectations independently. β’ Experience Leading and managing mid-size client projects independently. β’ Experience providing complex solutions to clients. β’ Extensive expertise in multiple technical domains and IT knowledge. β’ Proven track record of successful project management and client satisfaction. β’ Preferred consulting experience in a similar role in a professional services firm or industry experience at a strategic level is required. β’ Previous experience working in IT consulting companies with Managed Services or Support team. β’ In-depth knowledge of the relevant technologies and systems. β’ At least one Oracle Cloud SCM-related functional certification.
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