Production Support Analyst

February 15

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Arcadia

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Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Healthcare Analytics • Value-based Care • Population Health Management • Care Management • Predictive Analytics

201 - 500 employees

💰 $29.5M Venture Round on 2020-01

📋 Description

• Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io. • Why This Role Is Important to Arcadia • Our Production Support Team is one of the keys to providing our clients with the highest level of customer service. As a Production Support Analyst, you will be on the front lines triaging, troubleshooting, and resolving requests reported by Arcadia customers and internal stakeholders. You will leverage technologies such as AWS, Postman, New Relic, JIRA, and others to aid our customers in investigating and resolving complex issues. This position requires experience in product support and/or data analysis, and benefits from an understanding of US healthcare and care management. This is a high-growth position that offers deep and focused exposure to Arcadia engineering and product experts. • What Success Looks Like • In 3 months • Learn the different areas of Arcadia product suite • Independently Triage issues and escalate to partner teams as necessary • Diagnose systemic problems and collaborate with customers and other teams to fix these problems • Review and Monitor logs to identify issues or errors • In 6 months • Be able to serve as a SME for multiple components in Arcadia’s product suite • Deep understanding of the underlying product data model • Provide constant feedback to the product and engineering teams to improve ability to support products with speed & quality • Investigate and diagnose problems and collaborate with customers or other teams to resolve • In 12 months • Comfortable communicating technical concepts to customers and stakeholders • Deep understanding of user flows, functional specifications, technical architecture, data models, and roadmap • Take ownership of support for a set of products • Contribute meaningfully to process improvements for the team

🎯 Requirements

• 3-5 years as a technical, data, or support analyst/engineer or relative experience: healthcare industry experience is a plus • High Proficiency in SQL and data analysis • Understanding of Kanban/Scrum/Agile processes • Experience with investigating API, Application, Data, and Infrastructure related errors and issues • Experience with AWS cloud infrastructure, Redshift, New Relic, Postman are a plus • Ability to communicate technical issues and solutions to non-technical users and stakeholders • Strong analytical, quantitative, problem solving and organization skills • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines • Experience with ETL, Database, or Application development/support leveraging tools such as Spark, Java, Kubernetes or are a plus • Knowledge of HIPAA, experience with EHR/HL7/FHIR, experience in a secure data systems environment, experience in Atlassian Jira and Confluence are a plus.

🏖️ Benefits

• Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care • A flexible, remote friendly company with personality and heart • Employee driven programs and initiatives for personal and professional development • Be a member of the Arcadian and Barkadian Community