Production Support Analyst

October 17

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Arcadia

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Healthcare Analytics • Value-based Care • Population Health Management • Care Management • Predictive Analytics

201 - 500

💰 $29.5M Venture Round on 2020-01

Description

• Arcadia is dedicated to happier, healthier days for all. • We transform diverse data into a unified fabric for health. • Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. • Our Production Support Team is one of the keys to providing our clients with the highest level of customer service. • As a Production Support Analyst, you will be on the front lines triaging, troubleshooting, and resolving requests reported by Arcadia customers and internal stakeholders. • You will leverage technologies such as AWS, Postman, New Relic, JIRA, and others to aid our customers in investigating and resolving complex issues. • This position requires experience in product support and/or data analysis, and benefits from an understanding of US healthcare and care management. • This is a high-growth position that offers deep and focused exposure to Arcadia engineering and product experts.

Requirements

• 3-5 years as a technical, data, or support analyst/engineer or relative experience: healthcare industry experience is a plus • High Proficiency in SQL and data analysis • Understanding of Kanban/Scrum/Agile processes • Experience with investigating API, Application, Data, and Infrastructure related errors and issues • Experience with AWS cloud infrastructure, Redshift, New Relic, Postman are a plus • Ability to communicate technical issues and solutions to non-technical users and stakeholders • Strong analytical, quantitative, problem solving and organization skills • Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines • Experience with ETL, Database, or Application development/support leveraging tools such as Spark, Java, Kubernetes or are a plus • Knowledge of HIPAA, experience with EHR/HL7/FHIR, experience in a secure data systems environment, experience in Atlassian Jira and Confluence are a plus.

Benefits

• Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care • A flexible, remote friendly company with personality and heart • Employee driven programs and initiatives for personal and professional development • Be a member of the Arcadian and Barkadian Community