Director, Media Services

2 days ago

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Arcadian

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Arcadian is a strategic tech partner specializing in back-office operations for the streaming video entertainment industry. The company offers a range of services including video/audio transcoding, quality assurance, subtitling and translation, app development, and customer support. Arcadian is known for employing cutting-edge technology and refined workflows to minimize costs and maximize quality. They work seamlessly with existing systems to ensure no disruption in operations. Some of their notable solutions include delivering high-quality subtitling and translation services, custom video app development, and professional UX/UI design for video on demand (VOD) and other streaming models. The company also powers Sony Pictures apps and is trusted by numerous clients for its expertise and reliable support services. Arcadian operates with an international team, providing services to enhance customer experience and streamline processes in the video entertainment sector.

51 - 200 employees

📱 Media

☁️ SaaS

📋 Description

• Lead a team of 10+ media service specialists, including technical managers and content managers to ensure excellence in our media workflows and operations. • Be the primary point of contact for key clients, technology partners, and internal stakeholders. • Oversee and manage all external and internal communication regarding our media service offerings. • Provide strategic direction and vision for the Media Services team, driving innovations and process improvements to meet evolving media delivery needs. • Drive the end-to-end process for transcoding video files, trailers, dubcards, and metadata management to ensure timely, accurate, and high-quality content delivery across various formats. • Collaborate with senior leadership to set long-term objectives, develop business plans, and align the media services strategy with the company’s overall goals. • Ensure the video transcoding and delivery pipeline is optimized for speed, scalability, and quality, continuously improving and refining processes. • Act as a subject matter expert on emerging media technologies, codecs, signal processing, GPU encoding, and video delivery systems to ensure the team stays ahead of the curve. • Oversee all vendor and client relationships, ensuring that media services are delivered to client specifications, and escalate any issues or risks to senior leadership as necessary. • Monitor key performance indicators (KPIs) and ensure that operational goals are met and exceeded. • Prepare reports for senior management on the status of media services, including progress, performance metrics, and issues. • Develop and implement strategies for content delivery, encoding, and transcoding that align with business goals while maximizing efficiency, reducing bottlenecks, and improving quality. • Mentor existing team members, ensuring the continued professional growth by identifying training opportunities and encouraging professional development. • Act as a key decision-maker in selecting new tools and technologies that can enhance the capabilities of the team and improve media services workflows. • Drive the evolution of internal tools used for media operations, advocating for improvements and enhancements based on user feedback and performance data. • Ensure compliance with industry standards and regulations for media content delivery, encoding, and Digital Rights Management (DRM) security.

🎯 Requirements

• Bachelor’s/College Degree in Computer Science, Engineering (Computer/Telecommunication), or related field; equivalent experience may be considered. • Minimum 5-7 years of experience in content operations, media services, video transcoding, and/or quality assurance, with at least 2-3 years in a leadership role managing teams. • Proven experience leading large teams, managing client relationships, and overseeing end-to-end media delivery pipelines. • Deep expertise in video transcoding, signal processing, compression algorithms, and video encoding technologies (e.g., FFmpeg, x264, H.265, GPU video encoding). • Experience working on Agile/Scrum projects, with a strong understanding of Jira and Confluence for collaboration. • Proven ability to troubleshoot complex issues in media operations, identifying root causes and implementing effective solutions. • Strong interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders. • Experience in selecting, implementing, and optimizing media tools and systems to drive operational excellence.