AVP - Strategic Operations Manager

November 19

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Arch Capital Group Ltd.

WebsiteLinkedInAll Job Openings

insurance • reinsurance • mortgage insurance • specialty insurance • data analytics

5001 - 10000 employees

Founded 2001

💸 Finance

🏢 Enterprise

Description

• Partner with Strategic Ops leaders, cross-functional partners and key stakeholders to help drive strategic priorities across the enterprise, analyze customer/employee journeys, and identify improvement opportunities • Partner to identify Operational and Tech initiatives required to support UW across the enterprise • Partner with IT and various UW leaders across the enterprise to define the short- and long-term Ops and Tech roadmap • Partner to incorporate Strategic Analytics capabilities into Operations workflows across the organization • Advise on transformation initiative prioritizations by providing an enterprise-wide perspective • Drive business desires, outcomes and requirements and act as the glue between UW and IT • Bring market insights on leading practices to inform business priorities across the organization • Partner to drive improvement in the CX/EX journeys, including partnering with Strategic Analytics to provide input to UI/UX • Partner to implement technology and analytics-enabled workflows in collaboration with IT, SA, and other enabling functions as needed • Partner with IT and Lean Deployment Specialists to implement automation strategies and other technology-driven workflows • Partner with IT and stakeholders to review and provide feedback on IT value generation • Participate in the development of the Triangulation COE muscle and position the CoE to act as a central point for people, process, tech and data to support enterprise-wide business objectives. • Partner in cross-functional problem-solving across IT, Data, Strategic Analytics, and other functions

Requirements

• Proven experience in the development of large scale commercial and specialty Underwriting Systems (DuckCreek, Guidewire, Unqork, UW Platforms, etc.) and demonstrated value creation and business outcomes • Effective communication of enterprise strategy and operational plan to stakeholders and operational enablers across the org • Ability to discern operational and tech implications of strategic business plans • Ability to partner with underwriting, technology and analytics to deliver solutions that meet customer & business needs • Experience documenting strategic requirements and identifying opportunities to improve customer and employee journeys • Familiarity with Process Mapping, Lean Process Improvement principles, and Agile frameworks • Experience partnering with IT development teams in Agile delivery & execution through software development lifecycle, Product Management and Agile/Scrum framework • Deep understanding of insurance product lifecycle • Certified Scrum Product Owner, preferred • Proficiency with Image Right, Policy Decisions Evolution and Policy Writer are a plus. • Experience in consulting or working at large commercial insurers.