Director of CX Operations

21 hours ago

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Intellum

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Custom Web-Based Courseware • Ready-Made Web-Based Courseware • Customer Success • Learning Content

51 - 200

💰 Private Equity Round on 2023-08

Description

• Intellum is the leader in corporate education technology. • Responsible for developing and scaling processes to drive product utilization and positive sentiment. • Reports to the CXO and works closely with other executives. • Design, implement and refine scalable processes across the Customer Experience function.

Requirements

• SaaS industry experience, with a focus on operations or CX. • Corporate education software experience a plus. • Demonstrated leadership and people management experience. • Proven project management experience across complex, multi-phase projects. • Ability to identify operational inefficiencies and develop/ implement sustainable, scalable improvements. • Change management and resource allocation expertise. • Ability to create and interpret data-driven reports and dashboards. • Skills needed to foster cross-department collaboration and alignment. • Hands-on experience utilizing and managing CX-related software. • Significant Salesforce experience, especially with reporting, a must. • Asana and Harvest a plus. • Proficient in Google Suite and Mac OS.

Benefits

• Medical - 100% of employee premiums for selected individual plans • Dental - 100% of employee premiums covered • Vision - 100% of employee premiums covered • $3,500 annual educational funds (“Boost Budget”) • LinkedIn Learning • 401(k) plus matching (US Based Only) • Unlimited PTO • Calm subscription • Annual Company Retreat