ArcSite
ArcSite is a versatile mobile CAD application designed to streamline project planning and execution for various industries, particularly construction and engineering. It allows users to create precise and accurate drawings on-the-go, capturing site data and generating material calculations, estimates, and job reports effortlessly. ArcSite integrates with popular project management tools and CRM systems, enhancing collaboration and data collection processes. Used extensively in fields like architecture, engineering, and contracting, it provides customizable solutions to fit specific industry needs. ArcSite is available on iOS, Android, and Windows platforms, offering a comprehensive suite of tools for teams of all sizes, from individual professionals to large enterprises.
Precision Drawing • Mobile CAD • PDF Markup • Sales Tools • Sales Presentation
11 - 50 employees
Customer Support Agent
March 26
ArcSite
ArcSite is a versatile mobile CAD application designed to streamline project planning and execution for various industries, particularly construction and engineering. It allows users to create precise and accurate drawings on-the-go, capturing site data and generating material calculations, estimates, and job reports effortlessly. ArcSite integrates with popular project management tools and CRM systems, enhancing collaboration and data collection processes. Used extensively in fields like architecture, engineering, and contracting, it provides customizable solutions to fit specific industry needs. ArcSite is available on iOS, Android, and Windows platforms, offering a comprehensive suite of tools for teams of all sizes, from individual professionals to large enterprises.
Precision Drawing • Mobile CAD • PDF Markup • Sales Tools • Sales Presentation
11 - 50 employees
📋 Description
• About the Company: • ArcSite pioneers innovative drawing, estimating, and takeoff solutions for the construction industry. • We enhance construction professionals' efficiency and productivity... • About the Role: • Our Customer Success team is actively seeking a dynamic, enthusiastic and outgoing individual... • As a Customer Support Agent, you will be responsible for managing and resolving inbound customer requests... • Key Responsibilities: • Responsible for managing and efficiently resolving all incoming support chats and phone calls... • Carefully evaluating customer needs and requirements to identify opportunities and facilitating transfers... • Proactively contacting free trial users to ensure their success with the platform. • Achieving and surpassing Key Performance Indicators (KPIs)... • Creating detailed documentation of support processes... • Collecting and documenting customer issues, features requests and general feedback...
🎯 Requirements
• Bachelor's Degree. • Outstanding interpersonal skills and a genuine passion for helping others. • Previous experience in roles involving direct interaction with clients (customer support / customer success). • Natural curiosity and eagerness for personal development. • Experience working in a SaaS environment. • Experience in a Technical Support Role.
🏖️ Benefits
• Unlimited PTO • Medical, dental, and vision insurance • Vested 401K match as of start date • $75 monthly wellness stipend
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