Account Manager - Managed Service Provider

April 9

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Arctic Wolf

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The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

Cybersecurity • Security Information Event Management • Managed Security Operations Center • Managed Security Services • Big Data Security

1001 - 5000 employees

Founded 2012

📋 Description

• This individual will be assigned existing named MSP partners and be responsible for new business acquisition, renewals, cross-selling, and end-to-end account management, driving both growth and value for our cybersecurity solutions within our MSP channel. • Develop and maintain strong relationships with MSP partners, serving as the main point of contact for their needs and inquiries. • Understand MSP partners’ business models and objectives to drive alignment and mutual growth. • Facilitate regular service reviews, gather feedback, and ensure that our services continue to align with partner needs. • Identify new business opportunities within existing MSP accounts and work to onboard new MSP partners into our ecosystem. • Develop strategies for upselling and cross-selling additional cybersecurity solutions within the install base. • Drive sales of core cybersecurity services, utilizing an understanding of both the cybersecurity landscape and MSP business needs. • Manage contract renewals and proactively address issues or concerns to increase renewal rates. • Ensure seamless renewals by forecasting and tracking contract expiration dates, while implementing strategies to enhance retention and reduce churn risk. • Collaborate with MSP partners to identify opportunities to expand their offerings with our additional services, aiming to provide comprehensive cybersecurity solutions. • Educate MSP partners on new services and enhancements, positioning our services as a key component of their overall solution portfolio. • Monitor partner performance, including revenue generation, growth metrics, and overall customer satisfaction. • Provide regular reports and updates to leadership on MSP partner progress, highlighting areas for improvement and recommending solutions. • Work closely with internal teams, including Partner Development Reps (PDR) Security Services (S2), and Concierge Security Teams (CST) to ensure alignment in strategy and execution for the MSP channel. • Actively participate in the development of partner-focused marketing and sales campaigns to drive awareness and increase adoption among MSPs.

🎯 Requirements

• Bachelor’s degree in business, or related field; relevant experience can be considered in lieu of a degree • Strong preference in ability to speak English & German • 2+ years of experience in account management, preferably within the cybersecurity or technology sector • Proven experience in managing and growing managed service provider (MSP) or channel partner accounts • Strong understanding of the cybersecurity landscape and MSP business models • Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners • Proven track record of meeting or exceeding sales and retention targets • Proficiency in CRM software (SFDC) and other tools commonly used in account management • Preferred Qualifications: Experience selling SaaS, Security, Services in technology.

🏖️ Benefits

• Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success • Our team, the pack: We offer an international, diverse and inclusive work environment and live positive – in and out of the office • An attractive workplace: Our offices are in attractive locations in Frankfurt and Newcastle. We work with Macs and have the latest IT Equipment • Flexibility for work and free time: We have trust working hours that offer our wolves the greatest possible flexibility. For free time, we offer our 30 days of vacation as well as additional days off, including sabbaticals • Further development: We support employees with regular training and certifications. We support professional development and promote internal employees – in our fast-growing company there are great opportunities for advancement • Regular social events, including our legendary Arctic Wolf parties