Healthcare Call Center Agent - Bilingual

October 20

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Arkos Health

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Care Coordination • Risk Adjusment • Community Based Health • Telehealth • Virtual Health

501 - 1000

Description

• Seeking bilingual Member Service Agent for care coordination • Perform non-clinical tasks such as scheduling, administering assessments, and providing member education • Serve as front-line contact to support members through timely and efficient health care • Maximize members’ health care experience through empathetic communication

Requirements

• High school diploma or GED required, some college or medical certification preferred • Previous call center and/or customer service experience preferred • Knowledge of medical terminology and member care preferred • Bilingual (Spanish-speaking) is required • Weekend availability is not required, but is preferred • Strong technical skills with Microsoft products, especially Excel • Strong multitasking skills and ability to work in a fast-paced environment • Strong soft skills including ability to build rapport and match tone, pace, timing, etc. • Self-motivation, including ability to maintain positive attitude while solving problems and striving for continuous improvement toward team goals

Benefits

• Employer-paid Medical premiums at no cost to you • Employer-paid Dental premiums at no cost to you • Employer-paid Vision premiums at no cost to you • Employer-paid Short-Term Disability premiums at no cost to you • Employer-paid Life Insurance premiums at no cost to you • Employer matching 401(k) • 15 days annual combined sick/vacation and 9 days of holiday during your first year • Your Birthday off!