Senior IT Functional Analyst

6 days ago

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Arrow Components

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Value-added distribution • Global supply chain management • Marketing and business development support services • Emerging technology solutions • Design engineering

10,000+

Description

• Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. • The Senior IT Functional Analyst - Web, ECS IT (Digital Customer Experience) is responsible for demonstrating & providing leadership skills to help shape strategy, architecture, design, and implementation of scalable IT CX/ CRM solutions across the ECS organization. • This individual will be responsible for combining consulting, CRM Solutions, and Platforms expertise and R&D knowledge to transform the way IT is applied in process touchpoints with our customers. • Responsible for overall functional solution and integration design with other applications. • Provide thought-leadership and architectural guidance/reviews on strategic project implementations. • Represent R&D for strategic/transformational initiatives. • Evaluate different CRM/ Cloud/ Content tools to fit business needs. • Drive and lead end-to-end solutions of CX/ CRM platform implementation and roll-outs. • Acting as an expert who influences cost-effectiveness, innovation, and simplicity in design. • Ensuring projects are delivered on time and budget by holding contributors accountable for delivering on project milestones and deliverables.

Requirements

• 8+ years as a IT Business or Functional Analyst, (ERP/CRM) • Experience in Web Solutions end-to-end implementations • Experience in Customer experience modules, Sales, Service, Partner communities, experience cloud, user management, marketing, and chatbots. • Experience implementing quoting, pricing, or integrating ERP applications. • Advanced English Skills, oral and written. • Advanced Knowledge in providing Cloud-based solutions. • (preferred) Experience working with Manufacturing/ distribution industries. • Experience of Master Data management (MDM) • CPQ experience

Benefits

• 30 days of Christmas bonus • 40% vacation premium • 12 vacation days plus 2 floating days • Vision and Dental Assistance • Life Insurance • Healthcare Insurance • 10% Food/Pantry Vouchers • Restaurant Vouchers • 13% Savings Fund • Growth Opportunities, and more!