Field Service Technician - Senior I

March 4

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

+1 more states

🌽 Illinois – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $27 - $42 / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Artex Risk Solutions

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Artex Risk Solutions is a leader in alternative risk management, providing innovative solutions for both large and small organizations. They specialize in creative risk management strategies that help clients optimize their cost of risk, leveraging expertise in capital solutions, specialty risk transfer, and carrier outsourcing services. With a global presence and a commitment to challenging traditional approaches, Artex aims to empower businesses to make informed risk management decisions and enhance their operational efficiency.

Alternative Risk Transfer • Captive Insurance Management • Program Solutions • Specialty Wholesale • Strategic Risk Analytics

501 - 1000 employees

Founded 1997

💸 Finance

📋 Description

• Effectively communicate and partner with teammates and colleagues. • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. • Work as a member of a local team to provide efficient on-site and remote service to all accounts within the assigned area (including delegating tasks and performing administrative duties). • Maintain regular, frequent communication with customers and agency distributors to ensure resolution and proper follow-up, leading to customer satisfaction. • Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships. • Keep current on administrative responsibilities such as maintaining customer and Arthrex service and ticket records. • Own customer issues from dispatch or identification of issues to resolution. Proactively engage with other team members to ensure they are always aware of the status of all issues for their designated customers. • Escalate at-risk customers to the appropriate Arthrex team in a timely manner and work closely with internal partners and the customer to define and implement corrective action plans. • Up to 80% Travel • Provide Level 1 LAN, VLAN, and networking support. • Collaborate with Technical Service and Engineering teams to define and implement corrective action plans for escalated customer sites. • Responsible for assisting with DNS, subnets, DHCP, firewalls, switch configuration, and default gateways in development lab, and hospital sites. • Provide assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PCs. • Partner with Sales & Integration Teams to ensure smooth and well-documented transition to support for Synergy Matrix and Synergy.Net implementations. • Ensure timely and successful product upgrades. • Create/revise internal training/troubleshooting resources and perform service training. • Partner with Arthrex sales team to support product upgrades.

🎯 Requirements

• Five years of medical device experience required. • Five years of field service experience required. • Three years of experience interfacing with internal team members and external customers as part of a solution-based service process. • Experience in the OR, endoscopy, or arthroscopy preferred. • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

🏖️ Benefits

• Medical, Dental and Vision Insurance • Company-Provided Life Insurance • Voluntary Life Insurance • Flexible Spending Account (FSA) • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) • Matching 401(k) Retirement Plan • Annual Bonus • Wellness Incentive Program • Gym Reimbursement Program • Tuition Reimbursement Program • Trip of a Lifetime • Paid Parental Leave • Paid Time Off • Volunteer PTO • Employee Assistance Provider (EAP)