Technical Account Manager

4 days ago

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Artisight

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Artisight is a healthcare technology company that offers a Smart Hospital Virtual Nursing Platform designed to optimize clinical workflows and improve patient care. Their platform uses computer vision, multi-sensor networks, and artificial intelligence to automate tasks, enhance communication, and provide real-time actionable data. Artisight's solutions aim to reduce clinician workload, improve patient safety, and increase operational efficiency. The company is focused on addressing the current challenges in healthcare, such as health equity and patient access, by creating a more human-centered and future-ready healthcare environment.

smarthospitals • computervision • healthcareAI

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $42M Series B on 2024-01

📋 Description

• Provide expert-level technical advice and best practices during the implementation, integration, and operation of our solutions. • Act as an escalation point for critical technical issues, ensuring rapid resolution and customer communication. • Serve as the primary technical point of contact for assigned customer accounts. • Develop strong, long-lasting relationships with key customer stakeholders to ensure satisfaction and retention. • Conduct product training and workshops to ensure customers are equipped to use our products to their full potential. • Maintain thorough internal documentation of customer interactions, technical challenges, and resolutions.

🎯 Requirements

• Strong background in Healthcare IT and Project Management. • Working knowledge of Linux infrastructure, software development, public and private cloud infrastructure, and Windows client systems. • Proven experience in a customer-facing role, such as a Technical Account Manager, Solutions Engineer, or similar position. • Excellent interpersonal and communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. • Strong presentation and training skills. • Strong collaboration skills, working cross-functionally with Product, Engineering, and Support teams in stressful situations. • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent work experience).