Software Help Desk Specialist

6 days ago

Apply Now

Receive Emails with Similar Jobs

Ascensus

WebsiteLinkedInAll Job Openings

Retirement plan services • Education savings • ABLE accounts

5001 - 10000

💰 Secondary Market on 2019-02

Description

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. • Responsible for second level technical assistance to internal and external clients using multiple applications for troubleshooting and research. • Manage upgrades, QA testing, and rollouts of software products and services. • Provide customer service support in a call center environment through various mediums: phone, email, and ticket system. • Document as outlined in processes. • Identify and respond to all internal and external client issues in a manner consistent with quality customer service. • Recognize and anticipate problems and take appropriate actions, escalate and report as needed. • Responsible for monitoring systems or tickets as assigned and escalating and communicating as outlined in processes. • Serve as coordinator in the creation and fulfillment of customized web landing pages, products, and service solutions specific to RPS products. • Assist manager with product/service development.

Requirements

• Associate Degree in Business, Finance, IT or related field or equivalent work experience required. • A minimum of 4 years customer service and technical support experience required. • Previous knowledge of financial services market and with IRA, ESA and HSA compliance preferred. • Excellent computer efficiency required. • Strong understanding of various operating systems and ISPs. • Project coordination experience required. • Must possess excellent attention to detail and problem solving skills. • Must possess excellent organizational skills. • Must be able to work within deadlines. • Excellent service skills customer service skills. • Proven ability to use effective listening skills. • Must be able to react to change positively and productively. • Ability to travel – limited. • Must be multi-task oriented.