Application Support Analyst

October 15

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BillingPlatform

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Subscription and Metered Billing • High Volume Billing • Cloud based technologies • SaaS • Consumption Billing

51 - 200

Description

• BillingPlatform is an industry-leading, fast-growing SaaS company. • Our award-winning, cloud-based revenue lifecycle management platform automates the quote-to-cash process. • We seek bright, enthusiastic, and creative professionals for our team. • Your primary responsibilities will involve resolving customers’ pain points effectively. • This entails effective communication with clients, troubleshooting application issues, and collaborating with teams. • Your role will require the consistent application of product knowledge and support procedures.

Requirements

• Bachelor's degree in Information Technology or a related field, or equivalent professional experience • Proven ability to take initiative, work independently, and stay motivated • Understanding of relational database, web technologies, and API development • Ability to communicate effectively • Desire to work in a fast-paced, high-growth environment • Basic knowledge of billing concepts and systems • Ability to manage issue from report to resolution • A passion for delivering exceptional customer experiences while continuously expanding your technical expertise on a regular basis

Benefits

• Be part of the fastest-growing companies in the United States • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers • Medical insurance coverage is effective on the first day of employment • 401(k) match that is 100% immediately vested • Discretionary and charitable time off program • Home office setup allowance, if remote.