Application Support Analyst

March 27

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $67k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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BillingPlatform

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BillingPlatform is a comprehensive cloud-based solution designed to automate enterprise-grade revenue lifecycle processes. It offers tools to streamline billing, automate financial operations, and manage payments. BillingPlatform supports various billing models, including recurring, subscription, and usage-based billing, making it adaptable to different business needs. The platform provides enterprise-level security and compliance with global support and AI-powered reporting and insights. With its extensible data model and robust integration capabilities, BillingPlatform is equipped to meet the demands of modern enterprises seeking to optimize their monetization strategies.

Subscription and Metered Billing • High Volume Billing • Cloud based technologies • SaaS • Consumption Billing

51 - 200 employees

Founded 2014

☁️ SaaS

💳 Fintech

🏢 Enterprise

📋 Description

• Addressing customer pain points within established timelines by communicating with clients • Troubleshooting application issues that arise from support requests • Collaborating with internal teams to determine resolutions • Utilizing product knowledge along with support procedures and policies to meet client and departmental needs

🎯 Requirements

• 4-year degree in IT field, or relevant experience • Strong sense of responsibility, self-motivation, and initiative • Knowledge of relational databases, web technologies, and API development • Excellent communication skills, both verbal and written • Ability to thrive in a fast-paced, high-growth environment • Understanding of basic billing concepts • Customer-focused mindset with a passion for continuous learning and technical growth

🏖️ Benefits

• Be part of the fastest-growing companies in the United States • Receive competitive compensation that includes a robust benefits package—medical, dental, vision, life and disability, HSA, FSA, and many perks related to health and wellness provided by our medical carriers • 401(k) match that is 100% immediately vested • Discretionary and charitable time off program • Home office setup allowance, if working remotely • Ability to work remote or hybrid if you are in the Denver, Colorado area