Software Engineer - Technical Support

March 26

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Blueprint

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Blueprint is an AI-powered platform designed to assist mental health therapists by automating progress notes, drafting smart treatment plans, and providing actionable insights before, during, and after client sessions. Trusted by over 20,000 mental health professionals, Blueprint offers real-time clinical assistance and integrates seamlessly with EHR systems. The platform ensures high standards of security and privacy with features like HIPAA compliance and SOC 2 Type II certification, making it a valuable tool for mental health professionals seeking to enhance their practice through technology.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $400k Convertible Note on 2022-12

📋 Description

• About Blueprint • At Blueprint, we’re on a mission to empower therapists with world-class tools so they can focus on what matters most—delivering exceptional mental health care. • Our AI assistant is purpose-built for therapists, automating the administrative tasks that slow them down and enabling them to operate at the top of their license. • With Blueprint, therapists aren’t just managing their work; they’re supported by tools that understand the context of each client interaction. • Compared to legacy software tools, Blueprint feels more like having the world’s best executive assistant at your side. • Today, over 40,000 therapists use Blueprint to enhance care for hundreds of thousands of clients. We’ve found strong product-market fit and are scaling rapidly to meet demand. • Our organization is very flat and our team is intentionally small and talent-dense. We like people who are truthseekers, creative, and passionate about improving mental health care. • We’re a remote-first company (US and Canada only, for now) and come together in person a few times a year to connect, have fun, and help shape the future of mental health care. • Who we're looking for • Blueprint is growing fast, and with our recent success in executing a bottom-up, product-led growth strategy, we are seeking a software engineer to join our team and help us support customers and diagnose and troubleshoot problems when using the Blueprint platform. • Work in our JavaScript/TypeScript stack (React, React Native, Express, NestJS) running in Amazon Web Services. • Diagnose and troubleshoot customer support issues by examing logs, database tables, application code, and integrations between our platform and customer systems. • Fix bugs, resolve issues, and make enhancements to improve troubleshooting. • Collaborate with customer support specialists to become an expert in how to use our platform and learn how it works "under the hood". • Implement diagnostic and repair tools for internal users. • Pair program with other Engineering team members as needed. • Collaborate with other Engineering team members to improve engineering processes and tools. • Why join Blueprint • Impact: Work on products that make a meaningful difference in mental health care. • Growth: Join a fast-growing venture-backed company with ample opportunities for professional development. • Innovation: Be at the forefront of using data to shape the future of mental health technology

🎯 Requirements

• Web application development experience • Comfort using APIs (HTTP + JSON) • Comfort with relational databases (we use PostgreSQL) • Comfort with JavaScript or TypeScript • Familiarity with cloud platforms (we use Amazon Web Services) • Experience or motivated curiosity in using large language models (LLMs) and other generative artificial intelligence tools • Excellent critical thinking and problem-solving skills

🏖️ Benefits

• Competitive salary and equity • 100% remote – no office, no commuting • Health, dental, and vision insurance (Blueprint covers 75% of the premium for you and all dependents) • Paid Maternal/Paternal leave • Semi-annual team gatherings (in Chicago!) • Unlimited PTO • Opportunities to grow with the company and shape our product • Hardworking, mission-driven, friendly coworkers