Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic information services, offering a wide array of laboratory tests and services to help patients and healthcare providers make informed medical decisions. With over 2,250 locations nationwide, Quest enables convenient access to testing, results, and patient services, including the ability to order lab tests online without needing a doctor's visit. The company supports clinical trials and provides advanced diagnostic solutions, helping to advance healthcare through innovation and quality care.
Diagnostic testing information and services • Clinical testing, cancer diagnostics and anatomic pathology services • Gene-based and other esoteric testing • Healthcare information technology solutions
Technical Analyst
March 26
Quest Diagnostics
Quest Diagnostics is a leading provider of diagnostic information services, offering a wide array of laboratory tests and services to help patients and healthcare providers make informed medical decisions. With over 2,250 locations nationwide, Quest enables convenient access to testing, results, and patient services, including the ability to order lab tests online without needing a doctor's visit. The company supports clinical trials and provides advanced diagnostic solutions, helping to advance healthcare through innovation and quality care.
Diagnostic testing information and services • Clinical testing, cancer diagnostics and anatomic pathology services • Gene-based and other esoteric testing • Healthcare information technology solutions
📋 Description
• Monitor tickets for severity and impact • Provide software support for existing applications • Troubleshoot and analyze problems and requirements • Monitor issues for trends and convert tickets to projects when required • Manage support tickets to completion • Responsible for the support and troubleshooting of multiple enterprise-wide systems across all IT lab and operational applications • Utilize helpdesk ticketing system to record and track daily support activities and investigation of customer issues • Respond to issues in accordance with established Standard Operating Procedures and Service Level Agreements • Communicate proactively with Business Units to assess issues and provide periodic status updates • Perform assessment analysis to identify scope of problems and escalate recurring issues to management • Support Problem Management calls • Proactively monitor Business Unit error logs and resolve issues as required • Analyze issues by performing root cause analysis
🎯 Requirements
• Bachelor's degree or equivalent work experience • 3-5 years experience in technical support and troubleshooting of multiple enterprise wide systems • 3 to 5 years Customer Service experience • End-user and manager application customer support • Clinical application and hospital workflow support • Sunquest Lab/Bloodbank administration experience preferred • Medtech or QLS experience a plus • Must possess a working IT knowledge of clinical applications and workflow in a hospital environment • Must possess LIS General Laboratory, POC, Instrumentation, or HL7 interface experience • Infrastructure and hardware deployment experience is a plus
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