Technical Support Engineer, L2

4 days ago

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Logo of Tintri

Tintri

Tintri is a leading provider of data management solutions specifically designed for virtualized workloads. With a focus on simplifying IT operations, Tintri offers innovative cloud and on-premise storage platforms that optimize data management and enhance performance through automation and analytics. Their solutions are tailored for environments requiring efficient workload management, data protection, and visibility, making it easier for organizations to manage complex IT infrastructures effectively.

All-flash arrays β€’ Enterprise cloud β€’ all-flash storage β€’ virtualized workloads β€’ predictive analytics

201 - 500 employees

Founded 2008

πŸ”§ Hardware

☁️ SaaS

πŸ“‹ Description

β€’ Apply advanced systems-level technical expertise to resolve highly complex customer issues. β€’ Communicate procedural and technical issues to internal and external customers. β€’ Maintain closed-loop communication style on ongoing issues. β€’ Identify and provide resolutions to diverse complex technical problems. β€’ Develop and implement resolutions to identified problems. β€’ Challenge existing processes based on industry best practices.

🎯 Requirements

β€’ 5 years of experience in Enterprise level Technical Support β€’ Microsoft Hyper V MCS and/or VMWare VCP certification or equivalent β€’ Hypervisor administration work experience β€’ TCP/IP-based networking and troubleshooting skills β€’ Storage Systems experience required β€’ Performance and Network Optimization, Log Analysis experience β€’ Ability to communicate verbally and in writing β€’ Fluency in English is required

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