Implementation Manager - Field Support & Customer Experience

3 days ago

🇺🇸 United States – Remote

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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ASPEN DENTAL GROUP, PC

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 1998

⚕️ Healthcare Insurance

Description

• Act as key contact for internal partners and project stakeholders • Assist in the definition of project scope and objectives • Document scope of services for each project • Manage lead and direct the work of assigned staff • Clearly communicate project objectives, key milestones, and major deliverables • Conduct project status meetings to address feedback or concerns • Create business cases and executive level presentations • Analyze data & create spreadsheets, diagrams, and process maps

Requirements

• Bachelor’s degree or equivalent work experience in the business or healthcare industry • 5+ years of experience in operations leadership, preferably in a customer service or healthcare setting • 3+ years of proven project management or process improvement experience • Outstanding critical thinking and problem-solving skills • Strong client-facing and internal communication skills

Benefits

• Paid time off • Health • Dental • Vision • 401(k) savings plan with match