Licensed Customer Service Representative

5 days ago

🇺🇸 United States – Remote

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+5 more states

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Aspire General Insurance

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

Description

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner; • Answer technical questions from producers and assist them in the navigation of the system; • Processes incoming faxes, emails, and phone requests, responding promptly and appropriately; • Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting; • Determines reasons for requests for cancellations; follows the procedure for retention. • Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules; • Review, evaluate, and issue endorsements; • Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation; • Prompt and regular attendance; • Other duties as assigned.

Requirements

• Current P&C license in the state of CA is required. • Current P&C license in states of MI, TX, WA, OR, NV and AZ preferred. • Ability to manage increased levels of responsibility. • Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations. • Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology. • Ability to set priorities and perform multiple tasks. • Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to negotiate. • Ability to adapt to a paperless environment.