Associate Director, Customer Success

March 27

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $152k - $180k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ASSA ABLOY Opening Solutions

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ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.

10,000+ employees

🔐 Security

🔧 Hardware

🤝 B2B

📋 Description

• Owning the revenue targets for the existing book of business. • Leading, motivating, and enabling the team of Customer Success Managers. • Proactively monitoring customer and end user engagements to identify potential risks and prevent customer churn. • Identifying and building a plan to prevent customer churn, if it is identified. • Ensuring that customers derive maximum value from their investments and fully leverage their subscriptions and services on an ongoing basis. • Developing and managing our Customer Referral Program by identifying and nurturing customer advocates. • Developing and implementing tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. • Actively seeking opportunities to, true-up, up-sell, and cross-sell. • Managing customer escalations and working with the relevant internal team to problem solve.

🎯 Requirements

• Bachelor’s degree in Business, Computer Science or related field preferred. • Applicants with equivalent education plus relevant work experience may also be considered. • 5+ years of experience leading a Customer Success, account management, or similar sales team within a SAAS or enterprise software organization. • Proven track record of leading six to seven figure engagements with enterprise customers and deliver outcomes for the customers. • Tenacious at driving long-term customer value. • A strategic thinker and creative problem solver with the ability to understand technical challenge. • Experience mentoring and coaching employees effectively. • Takes initiative and a leadership role on various projects and acts as a project manager to deliver on business goals.

🏖️ Benefits

• Competitive salary and rewards package • Competitive benefits and annual leave offering, allowing for work-life balance • A vibrant, welcoming & inclusive culture • Extensive career development opportunities and resources to maximize your potential • To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds